T3i Group Reports Business Communications – Top Applications 2010, Emerging Trends 2011
Cedar Knolls, NJ (January, 2011) - T3i Group TelecomTactics - A look back at the business telephony market over 2010
provides insights into 2011 and reveals a heavy focus on end user experiences
that improve worker productivity and make collaboration simpler and more efficient.
Smartphones and tablet devices have taken center stage as these consumer
devices continue to make their way into the business environment, becoming the
devices of choice for today’s dispersed and mobile workers who require access
to their communications at all times and from any location.
Takeaways 2010, Insights 2011:
Ø Top Applications - Mobility
and Video
Ø Emerging Trends – Tablet
Devices and the Personal Workspace, Voice Virtualization
Ø SIP telephones - Affordable
Phones with Advanced Features
Ø New Business Telephony
Platforms Target SMBs Again
Leading telecommunications manufacturers introduced a host of new products and applications in 2010, including new VoIP desktop telephones and softphones and new applications related to contact center, conferencing, messaging, mobility, presence and video. Some new trends emerged such as voice virtualization, a stepping stone toward cloud-based services, and new user “experiences” or so-called personal workspaces that utilize tablet devices. And, about 10 new telephony platforms for small and mid-sized businesses (SMBs) entered the market, including some new competition from HP, IBM, Microsoft and snom, though HP and IBM have recently revealed some redirection of their offers.
To read the full article, please visit http://www.telecomtactics.com/.
About T3i Group LLC
T3i Group provides market research, analysis and advisory services to the business communications industry. It has
clients in every global region and operates three lines of business:
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InfoTrack monitors and analyzes shipment, revenue and market share data for global enterprise telephony, unified
communications, messaging and contact center systems. InfoTrack provides a comprehensive view of market sizing and
installed base by technology and manufacturer. InfoTrack for Unified Communications provides a demand based view of
customer adoption of unified communications applications over time.
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Tactics provides easy access to detailed feature comparisons for business communications products and services. Tactics’
databases enable users to review product and service feature descriptions and information for over 1,000 telephony, collaboration
and unified communications products. The product profiles are presented in an easy-to-use, side-by-side comparison tool.
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Tarifica is the global leader in Telecom competitive pricing intelligence. Covering hundreds of operators in every global region,
Tarifica’s database of PSTN, Leased Line, Ethernet and Wireless voice and data service tariffs is the largest in the world.
Each of these programs is backed by a staff of expert industry consultants who provide clients with insightful analyses,
market briefings and advisory services.
Press Contact: Jim Flinton, 973-602-0114, jflinton@t3igroup.com
