T3i InfoTrack Unified Communications (UC) Market Analysis Programs T3i Group’s InfoTrack programs combine global provider-side shipment and share analysis with end-customer demand research on acquisition plans to produce a total view of the UC market. T3i Group demand research is based on our panel of 10,000 enterprise, and small/medium business decision-makers. Clients’ inputs on topics and specific questions are solicited for each report. Our consistent structured survey methodology delivers trend analysis and forecasts which can be compared period over period. InfoTrack programs include: • InfoTrack for Enterprise Communications (IEC) tracks and forecasts business telephony system shipments, revenues and share globally, regionally and in 20 countries with emphasis on IP Telephony penetration of the installed base. A subscription to IEC includes: Quarterly and annual market share tracking, trending and analysis by technology Annual market analysis and five year forecast North American and global analysis • InfoTrack for Converged Applications (ICA) tracks and forecasts enterprise UC application shipments, revenues and market share globally and regionally. A subscription to ICA includes: Bi-annual reports on messaging (voice mail and unified messaging), contact centers and IVR Annual five year forecast by region and technology Key industry trends • InfoTrack for Unified Communications (IUC) evaluates and forecasts the impact of UC applications and disruptive technologies on customer acquisition plans. Markets are assessed by five customer size segments within the U.S. and globally. IUC provides product managers, strategic planners and marketing managers target customers’ perspectives on UC applications. An annual subscription to IUC includes five reports: IPT and UC Solution in Transition (two Reports, Enterprise and SMB) IPT and UC Market Forecast – U.S. (one Report & Detailed Spreadsheets) Disruptive Impact of New Competitors (Microsoft® & IBM®) Business Value of UC • InfoTrack for Enterprise Services (IES) offers survey-based research on Hosted IPT, UC Applications and Mobility Services on a global basis. The reports include demand analysis and implementation satisfaction, driven by data from IT decision-makers. Current subscriber reports include: The State of Fixed Mobile Convergence (FMC) in the Workplace Managing the Company’s Wireless Gear Hosted IP Telephony and Application Services Demand Hosted IP Telephony, Messaging, Contact Center Market Size and Share (Click here to download our InfoTrack brochure)